Retail Motor Law

RML - A Unique Combination of Motor Industry and Legal Expertise
Customer uses spare key to take vehicle without paying .
Monday, 25 July 2016 10:10

We repaired a car and parked it outside waiting for the owner to pay before he collected the car. We never let cars go unless we receive payment and if a customer wants to inspect our work we always send an employee with the keys so that the customer cannot simply drive a car away until our invoice is paid.

Unfortunately the customer, seen on CCTV, returned with a duplicate key and drove the car away without paying our invoice. We called him in the morning to say the repair had been completed; he came in the afternoon and took the vehicle.

What can we do?

Employee using company equipment out of hours without permission.
Monday, 18 July 2016 09:43

Really appreciate your bulletins, just wondered whether you could answer my question, last week I discovered that one of our employees, who is a key holder, has been entering the premises and taking equipment to use on jobs that he is doing in his own time.

I have checked his contract, which is quite short only a few pages, but there is nothing in it which helps. I have been thinking of updating our employment contracts for some time but never actually get around to it.

What should I do, can I discipline him?


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