Mechanical Service and Repair

There are many legal issues that Service Outlets could experience; for example: -

  • Customers might complain that the service provided was not completed adequately
  • Or that the goods fitted have failed causing damage
  • There may be times when repaired vehicles are not collected, what should you do?

RML can assist in all these issues and many more. Having our own in-house automotive engineer assessor really helps to understand the mechanical intricacies which often form the root of disputes involving Service Outlets.

RML will correspond with your customer or their legal representatives and attempt to resolve disputes with the minimum inconvenience and cost to you and your business.

RML is only a telephone call away and the advice provided can help to resolve problems before they escalate.

Our professionally drafted letters protect your business and allow your employees to concentrate upon their primary function.

By offering your employees access to RML you will also be able to demonstrate that as an employer you are seeking to support your employees. Access to RML can help remove stress from your management team. Removing stress from the working environment should be a priority for all employers due to the rising cost of absences related to Stress.

Stress related absence can also result in HR and Employment Law issues, RML subscription also allows access to advice in these areas.

RML can provide advice, when needed, in several Motor Industry specific areas. These include dealing with Supplier problems (incorrectly supplied equipment or equipment failures), disposal of uncollected vehicles, and a variety of business issues including the recovery of bad debts.


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