'Thank you for the email last week relating to the situation with diagnostic sweeps not being paid for, it certainly helped with a problem that we have faced on several occasions, I guess we are no longer in the ‘only one club’ regarding diagnostic sweeps.
We have a similar problem with insurance engineers changing estimates/repair methodology which we create. Our experienced and manufacturer trained VDA creates an estimate/repair methodology and emails it to the ‘engineer’. The engineer then amends the estimate/repair methodology and returns it to us having authorised the amended estimate.
With the high volume low margin repair model we operate we are required to rely upon a number of automated processes, with these automated processes it is possible that the ‘engineer’ amended estimate/repair methodology can flow through our systems without being ‘picked up’ and then is used by our employees and possibly result in an unsafe repair.
Can we do anything about this?’