RML only provides advice to businesses which operate within the motor industry. If you have experienced a problem with a member of the Motor Industry we recommend that you: -

  • Contact the Company directly by telephone explaining the problem
  • Set out your complaint in writing, making sure that you state the issues clearly and concisely.
  • Ensure that your requested solutions are reasonable, for example if you have owned the vehicle for 12 months and used it for 10,000 miles, is it reasonable to demand a complete refund? Probably not.

If all else fails why not ask the company against whom you have a complaint if they will consider using RML’s mediation service, rather than immediately proceeding to potentially costly litigation.

RML can offer this service whether the problem involves an RML member or not. We specialises in resolving consumer complaints and we have considerable expertise in this area. We have our own in-house ADR accredited Mediator who, is not only a qualified Barrister and Solicitor, but is also a Motor Vehicle Engineer with ‘hands on’ experience gained whilst repairing motor vehicles.

As Mediators RML are impartial and will assist the parties in resolving the dispute.

RML is not able to provide you with legal advice; however you may be able to obtain advice from a number of consumer organisations listed in our LINKS section.