We repaired a car a couple of years ago, the vehicle was leased and has been returned to the leasing company, it has been inspected by a company and they have said that there is a problem with our repair. They have sent pictures but we cannot see anything wrong and even their inspector says the pictures don’t show the ‘defect’.

They want to charge to rectify the work and are putting pressure on our customer, what can we do?

I overheard a discussion in the tea room relating to the ‘friend’ of an employee who was able to arrange cheaper insurance through contacts he had, this friend was offering to only charge if he was able to reduce the insurance premium.

One of the younger employees has asked me what I think of this ‘offer’ and is considering trying this service, what should I say?

From the information you have supplied it sounds like the ‘friend’ is not registered with the Financial Conduct Authority, ‘FCA’ or with the British Insurance Brokers Association (BIBA).

Car dealers have sometimes ‘embellished’ the truth, do I have to be brutally honest when describing a vehicle or can I describe it in a better light?

Upon returning to the workshop and checking the CCTV an employee has been caught on camera driving a car at speed through the workshop, skidding and spinning the wheels. I am pretty annoyed should I speak with the employee or just leave it?

If your employee is driving at speed through the work area then it would be appropriate to follow the disciplinary process and invite the employee to a disciplinary hearing.